Business Tech Services

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Tech Support for Business:

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Having the right, problem-free IT solution is essential to all businesses, no matter how small. Keep your business on track with Tech Superhero. We’ll consult with you to understand your business, then we’ll engineer and implement the right solution to meet your needs and budget.

Computer Setup and Configuration:

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Tech Superhero will:

  • Unbox and install the computer and included peripherals.
  • Perform system startup and operating system (OS) setup.
  • Apply all system and security updates.
  • Connect computer to a workgroup or domain”.
  • Establish access to network drives (aka “shared drives”).
  • Connect to network printer and test functionality.

 

Network Setup and Configuration:

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Tech Superhero will:

  • Set up and connect a wireless router to your existing internet connection (modem).
  • Configure and enable wireless access with encryption and password security.
  • Install necessary drivers.
  • Connect applicable devices to wireless network.
  • Set up file sharing and network printing.
  • Test functionality.

 

Add a Device to an Existing Network:

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Tech Superhero will:

  • Connect a device to a pre-existing network. Examples include: Printer, wireless device, computer, printer, etc (device not included).
  • Install network adapter (if applicable; networking hardware not included).
  • Install necessary drivers.
  • Connect device to network.
  • Set up file sharing and network printing.
  • Test functionality.

 

Diagnostic Testing and Repair:

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Tech Superhero will:

  • Diagnose and assess computer or device problems.
  • Test hardware and software for issues.
  • Run system and software updates if no hardware problems are found.
  • Recommend a solution (additional parts or repairs may be needed post diagnosis and are not included).
  • Install replacement parts (if applicable; parts are not included).

 

File and Data Transfer:

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Tech Superhero will:

  • Transfer data from one computer or device to another.
  • After transfer, we’ll import data files into software as needed.
  • Place data in similar folders and locations as previous device.

 

Data Backup:

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Tech Superhero will:

  • Configure a local backup device or online “cloud” backup solution (backup devices and/or monthly fees not included).
  • Establish first initial backup.
  • Configure backup routine so your devices remain backed up on a regular basis.
  • Explain how to access backed up files in case of emergency.

 

Virus, Spyware & Malware Removal:

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Tech Superhero will:

  • Find and remove all viruses, spyware, adware, and other malware.
  • Repair operating system (OS) after virus removal (if necessary).
  • Apply all security patches and system updates.
  • Install or update anti-virus software (if applicable; cost of software not included although there are free anti-virus programs available).

 

Software Installation:

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Tech Superhero will:

  • Install, update, configure, or repair software applications (software not included).
  • Check compatibility and recommend a solution if software isn’t compatible with computer or operating system.

 

Operating System (OS) Installation:

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Tech Superhero will:

  • Install or re-install workstation (non-server) Operating System software (OS software license not included).
  • Install system and peripheral drivers.
  • Apply system updates and security patches.
  • Connect to network.
  • Install anti-virus software (anti-virus software not included).

 

Hardware Installation:

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Tech Superhero will:

  • Install a non-server hardware device such as: Computer Memory (RAM), Blu-Ray or CD/DVD Drive, Hard Drive, Video Card or other Internal Card, Printer, Smartphone or MP3 player, etc (parts not included).
  • Install drivers and applicable software.
  • Test functionality and configure to your preferences.

 

Network Access Storage (NAS) Configuration:

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Tech Superhero will:

  • Install and configure a Network Added Storage (NAS) device (device and hard drives not included).
  • Configure hard drives within NAS for performance and/or redundancy (RAID; if applicable).
  • Connect to your existing network.
  • Connect devices on your network to the NAS.
  • Test functionality.

 

Managed Services:

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Tech Superhero will:

  • Keep your business running smoothly with Managed I.T. Services. Services include: Pro-Active monitoring of the devices and computers on your network, immediate 24/7 access to help desk support, automated system & security patching to minimize downtime, and much more.
  • Monthly plans include Phone and Remote (Internet-Based) Support. On-Site Support is available and can be purchased in time-blocks to maximize value and streamline expenses.
  • Choose from 8/5 (M-F) or 24/7 plans to fit your needs.
  • Emailing Hosting and Data Backup plans available.
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